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For example, the pictured license is 29966. Black keys should be numbers 22000 to 40999. All Zemax Black USB licenses will have the license number engraved on them.

First, verify you are using a Zemax license and not one for other software.

This section applies if your license lights up when plugged in and you do see the license at the bottom of the 'View license' or 'License Information' page of the Zemax License Manager, but it says 'no key found' when trying to launch Opticstudio. License lights up but cannot open Opticstudio If it does not, move to the Single user license is not recognized or does not light up section. If the USB license lights up, move to the License lights up but cannot open Opticstudio section of this article.

If you cannot launch Opticstudio, the license may not be working or need configuration. If you instead see a request for a 'New key' or 'Activation code', that does not apply to physical USB keys. Refer to the article 'How to request an Opticstudio license code' for steps to request a license code. If you see the License Code Entry dialog box, your copy of OpticStudio is correctly installed, and the key is working properly. The first time you run OpticStudio, you may be prompted for a license code to authorize launch of the software as below.

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For Red USB key and softkey licenses (key serial number with the format LXXXXXX): To configure OpticStudio to use these license types, refer to the 'Installing on the Client' section of How to configure the keyserver and clients for OpticStudio network licenses.

For Black USB key licenses (5-digit key serial number, such as 22000-40999): All troubleshooting for clients connecting to a Black USB key is covered in the article: Installing OpticStudio with a Black USB network hardkey.

Instead, see the appropriate article below, based on your license type. As such, this article will not be useful to you unless you get a prompt for a License Code.

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If the Black USB key is attached to a remote server, rather than plugged into your own computer, then you do not need to install the Sentinel USB key driver software. Your license serial number will be between 2209 and look as pictured below (if a single-user license attached to your machine). Note: Before continuing this article, you should be certain that you have a Black USB key license. If you are still having trouble, navigate to the Getting help section of this article for instructions on contacting the Zemax Support team. If you are experiencing an error with your Black USB key, follow the steps outlined below. Some of the most common errors what the Zemax Support team sees have been compiled here. Occasionally, problems arise with your Black USB key license.

Single user license is not recognized or does not light up.

This article does not apply to Red USB key, Green USB key, or softkey licenses.

This article describes the most common errors seen regarding a Black USB key license, including what to do when prompted for a license code. The client can transfer models between the server and Zemax window, but only if the option “allow extensions to push lenses' is enabled in the Zemax preferences. The libzmx client works with a model residing in a Zemax server, which is not the model we see in the Zemax main window. If you are unsure which driver to download, please run the biometric diagnostic utility to discover which one is appropriate for your system.

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There are multiple drivers available for the UPEK TouchStrip sensor type.

To install, download the xxx.zip file and extract it to a temporary directory.

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